Frequently Asked Questions
Everything you need to know about how we manage your property, set your rates, and keep your investment protected.
Frequently Asked Questions
Everything you need to know about how we manage your property, set your rates, and keep your investment protected.
📈 Revenue & Pricing
In our markets, homes average around 75% occupancy year-round. If short-term demand dips, we pivot to midterm rentals to keep income consistent. Seasonal slowdowns are rare but can occur in mountain towns (winter) and in Texas (summer heat).
Yes. We typically start with short-term rentals to maximize returns but shift to midterm rentals when needed. We also partner with insurance housing providers, allowing us to quickly secure quality 30+ day tenants.
Midterm rentals generally last 30 days to several months, ideal for relocations, traveling professionals, or insurance housing.
🛠 Repairs, Maintenance & Supplies
You’ll always be notified before we move forward with non-urgent repairs or replacing worn-out items, and you’ll have the option to approve the vendor. If you have a preferred handyman, we’re happy to work with them. All repairs are itemized in your monthly statement, and copies of receipts are available upon request.
Guest essentials and household supplies are covered by StaySavvy as part of our service — not deducted from your proceeds.
🔒 Property Access & Security
To ensure a seamless guest experience, we ask that owners don’t come and go outside of reservations. You’re welcome to reserve your property for personal use anytime. Owner and family stays are free to book, with only a standard cleaning fee applied after checkout.
We provide a discreet solar-powered exterior camera to monitor guest count. While you may keep your Ring system active, we recommend deactivating it to avoid over-monitoring, which can cause unnecessary stress. Our team is trained to handle guest management, so you can stay hands-off.
🛡 Insurance & Protection
We recommend discussing coverage with your insurance agent and securing a landlord or short-term rental policy. This ensures both your property and liability are fully protected.
Guest damage is rare, but if it happens, you’re covered by Airbnb/VRBO host protection programs. For added peace of mind, we recommend supplemental short-term rental insurance.
🧹 Guest Experience & Operations
We market your home on all the major short-term rental platforms like Airbnb, as well as countless others. In addition, we have a dedicated website for our properties that we promote through Google search and digital advertising. Our team also conducts outbound calls to handle general housing requests, cross-sells other properties when one isn’t available, and maintains relationships with insurance placement companies and traveling nurses — many of whom call us directly when they need housing. By combining broad platform exposure with proactive outreach, we ensure your property reaches the widest audience and consistently books.
All guests are vetted through platform-based ID verification, reviews, and our own screening measures. We prioritize respectful, responsible guests to protect your home.
Yes — we manage the entire guest journey: inquiries, booking, check-in, support during their stay, and checkout. Guests have 24/7 access to our team, so you never have to take calls.
You’ll receive a monthly statement outlining income, expenses, and performance, plus immediate notifications for any urgent issues.
Our management fee is a simple percentage of booking revenue. We’re fully transparent — no hidden charges or surprise costs.
🏡 General Management
We provide full-service management — from listing creation and professional photography, to pricing optimization, guest communication, cleaning, and maintenance coordination. Our goal is to make hosting completely hands-off for you while maximizing your income.
We charge a percentage of rental income. Exact rates vary depending on the property and services you select, but our pricing is always performance-based — we only succeed when you do.
We offer 24/7 guest communication and support. If an issue arises, our team responds quickly and coordinates solutions to ensure a smooth experience for the guest and minimal stress for you.
💰 Income & Pricing
Earnings vary by property, seasonality, and location, but our dynamic pricing tools and market expertise typically increase revenue significantly compared to self-managed listings. We provide an income projection before onboarding.
We use dynamic pricing technology combined with local market expertise. Rates adjust automatically based on seasonality, demand, competition, events, and booking windows. Because prices fluctuate daily, we don’t provide a fixed rate chart, but your monthly statement includes averages and performance details so you can track results.
Payouts are made directly to you from the booking platforms (Airbnb, Vrbo, etc.), typically within 24–48 hours after guest check-in.
🧼 Cleaning & Maintenance
We coordinate professional cleaners who specialize in short-term rentals. They follow detailed checklists to ensure the property is spotless and ready for each new arrival.
Cleaners launder linens and towels between stays. We also monitor and restock guest essentials like toiletries, paper products, and kitchen basics to keep everything consistent.
📑 Owner Involvement & Transparency
That’s up to you. Many owners prefer to be completely hands-off, while others like to stay more involved. Either way, we keep you updated with monthly reports and direct communication.
Yes. You’ll always have access to your property’s calendar, reservations, and earnings through the booking platforms, along with our monthly performance summaries.
🛋 Furnishing & Setup
Yes! We provide complete furnishing packages designed to make your property rental-ready from the ground up. We can fully furnish the home for you, completely hands-off, or provide a curated list of items we recommend and use in our own rentals.
Absolutely. Beyond furniture, we have an extensive team to handle quick prep tasks like touch-up painting, pressure washing, lawn cleanup, carpet or upholstery shampooing, and décor touches to get your property guest-ready fast.
We focus on durable, stylish, and guest-friendly pieces that balance comfort and practicality. Our packages are designed to photograph beautifully, hold up to frequent use, and create the “wow” factor that drives 5-star reviews.
Not unless you want to be. We can handle the entire setup on your behalf — ordering, delivery, assembly, and staging — or we can work alongside you if you prefer to be hands-on.
Yes, if your current furnishings are guest-ready, we can incorporate them. However, we may suggest upgrades or replacements if items don’t meet guest expectations for comfort, durability, or design.
Most properties can be furnished and fully staged within 2–3 weeks, depending on size and scope. For smaller updates or touch-up projects, we can often be guest-ready in just a few days.
Furnishing services are optional and billed separately from management fees. Costs depend on the scope — from full packages to à la carte help — and we’ll provide a clear estimate upfront.